[rt-users] Conditional field validation / input?

[Kenneth Crocker]

Damon & Kenneth,


	I copied /share/html/Elements/EditCustomField into 
/local/html/Elements/EditCustomField and made these changes after line 
76 (rt 3.6.4):

if ($Type eq "Text") {
         $Rows = 8;
         $Cols = 50;
} elsif ($Type eq "Wikitext") {
         $Rows = 8;
         $Cols = 50;
} elsif ($Type eq "Select" and $MaxValues == 1) {
         $Rows = 1;
         $Cols = 30;
}


	This opened up my "text" custom Fields and made all my "Select" Custom 
Fields have a drop-down box. Hope this helps.


Kenn
LBNL


On 3/12/2009 1:02 PM, Kenneth Marshall wrote:
> Hi Damon,
> 
> We have been using RT for a while and I think that you can
> setup Scrips to do your stage validation at each step along
> the way and prevent the ticket from moving to the next stage.
> 
> As far as the drop-down type input or input options revealed
> when a selection is made, that sounds like it may need AJAX/
> Javascript type coding. Maybe you could model it on something
> like the E-mail autocompletion setup in the Wiki.
> 
> Cheers,
> Ken
> 
> On Thu, Mar 12, 2009 at 12:55:53PM -0700, Damon Miller wrote:
>> Hi all.  I've been an RT user for a short while now and I'm continuing
>> to dig deeper as we extend its use.  Thanks to Jesse and team for a
>> product which delivers significant flexibility while preserving
>> simplicity of use.
>>
>>
>>
>> Here's my current question:  Is there an easy way to add logic such that
>> certain custom fields are required or made available for use only when
>> specific values are set on a particular field?  That's a fairly generic
>> question so I'll attempt to illustrate a bit with a scenario or two:
>>
>>
>>
>> 1.  As part of an internal business process, we frequently need to work
>> with carriers to effect changes to our telephony platform.  I've modeled
>> this through several custom fields, but the challenge is that not all
>> information is available when the process is initiated.  Thus, only
>> certain custom fields can be populated when a ticket is created.
>> However, I do want to apply input validation on these values and I'd
>> like to require values at the approprate stage.  (The 'stages' are
>> modeled through a custom field drop-down.)  If I set validation patterns
>> for the custom fields, they all become required when creating a ticket
>> through the web interface.  I'm wondering if there is a way to require
>> data only when the relevant stage is selected.  Does this make sense?
>>
>>
>> 2.  I'd like to expose certain inputs in response to selections made in
>> other custom fields.  As an example, consider a support process covering
>> 10-15 different products, each with its own set of data required for
>> support purposes.  Package A might require a serial number and a version
>> whereas Package B might require a processor speed and a power
>> consumption value.  One solution is to expose all inputs at all times
>> but I'd like to simplify the interface presented to support staff if at
>> all possible.  This would ideally happen by exposing only those custom
>> fields related to a top-level product selection.
>>
>> Another possibility might be to use a separate Queue for each product, I
>> suppose, but I don't think this scales particularly well; imagine a
>> scenario in which there are a large number of products (and therefore
>> Queues).  There are many examples of "conditional dropdowns" in HTML.  I
>> just wasn't sure if there was something similar in RT.
>>
>>
>>
>> Thanks in advance for any guidance.
>>
>>
>> Regards,
>>
>> Damon
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