[rt-users] using custom field that applies to group as custom scrip condition

[Paul Vlaar]

I've used your example Kenneth, with slight alternations, but this
doesn't trigger:

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

if  ($trans->Type eq 'CustomField') {
      my $cf = new RT::CustomField($RT::SystemUser);
      $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Contract");

      return 1 unless $cf->id;

      if  ($trans->Field == $cf->id && $trans->NewValue eq "expiring") {
            return 1;
      }
}


I've also tried $trans->Value but it's still not working.

Is there any way to debug this stuff?

	~paul


On Wed Mar 04 2009 19:39:09 GMT+0100 (CET), Kenneth Crocker wrote:
>     I use the following scrip for the condition and it works for me:
> 
> my $trans = $self->TransactionObj;
> my $ticket = $self->TicketObj;
> 
> if  ($trans->Type eq 'CustomField')
>     {my $cf = new RT::CustomField($RT::SystemUser);
>         $cf->LoadByName(Queue => $ticket->QueueObj->id,
>          Name => "Review Process");
>      return 0 unless $cf->id;
>      if  ($trans->Field == $cf->id &&
>           $trans->NewValue eq "Review Complete-Approved")
>           {
>            return 1;
>           }
>     }
> 
> return 0;


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