[rt-users] reply with attachment

[Mchugh, Sean]

Thanks, that's the recommendation I was looking for - the files don't change much, but they're just unique to each queue.



-----Original Message-----
From: Jerrad Pierce <jpierce at cambridgeenergyalliance.org>
To: Mchugh, Sean
CC: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Sat Mar 14 18:48:08 2009
Subject: Re: [rt-users] reply with attachment

On Sat, Mar 14, 2009 at 18:29, Mchugh, Sean <SMchugh at grey.com> wrote:
> Definitely a valid approach which we use internally.  However, we are
> dealing with a few external entities on the other end that have highly
> restricted internet access and arranging for that access is not always
> timely.
Well then, assuming http file service is also out, by "a variety of files" do
you mean "many" or that they change? (Although if they change you're
going to have to have a complicated scrip to handle the responses). If it's
just to attach many, I'd precompose a MIME message with attachments,
and use that as my template. A little work up front, but it also saves the
server from repeatedly encoding the same content.

-- 
Cambridge Energy Alliance: Save money. Save the planet.
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