[rt-users] Help with displaying Error message

[Ken Crocker]

To all,

    I have a scrip thar re-sets the Ticket Status to "open" when a 
ticket  is resolved and a certain CF has no value. Making the CF 
Mandatory is not an option as the users do NOT know what to put in it 
when the ticket is created and we don't want the mandatory setting to 
stop ticket creation.
    What I want to do is display a message on the "Modify Ticket" screen 
when they "resolve" the ticket and the CF has NOT been set. Everything 
else is working fine. Any help there? Thanks.


Kenn
LBNL