[rt-users] LDAP integration question

[Daniel Farst]

You'll want to look into the ExternalAuth extension for RT (http://wiki.bestpractical.com/view/ExternalAuth). It supports login via LDAP.

- D
-- 
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University

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Thursday, March 19, 2009, 4:15:45 PM, you wrote:
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> Greetings all,
>         I'm only in the early analysis stage of trying to figure
> out if RT is a good fit for us.  We currently use Trac for our ticketing
> system, which is workable, but not universally liked (being more of
> an appropriate solution for an ongoing open-source project 
> than it is for a small college IT helpdesk).  Anyhow, I have a test
> instance of RT+AssetTracker up and running on an old 
> underpowered VM, but I'm definitely only scratching the surface (I
> have the _RT Essentials_ book but I haven't yet read it all the 
> way through).  My question is about how to leverage our LDAP
> directory in order to allow end-users to create tickets.  We have a 
> small enough staff that creating local RT users for our admin
> personnel is not a problem (I have no requirement to also sync this 
> information from LDAP as it's easily manageable as an independent
> data silo (living within the RT database backend I presume)). 
> But what is the canonical solution for allowing our users to login
> to the web interface (using their existing usernames/passwords 
> which we already have set in LDAP (for their email accounts among
> other uses))?  Do I want to be leveraging the HTTP-auth stuff 
> from apache (I believe this is how we solve this issue with Trac
> currently), or is there a way to have RT directly query a 
> specific PAM layer that's been configured correctly (to back
> against our LDAP) on the RT server?  Or maybe there's a different way
> to accomplish what I want.  I made it into the beginning of the
> chapter on scrips last night, so I have no doubt that (given more 
> perl coding chops than I currently possess) there are definitely
> enough tools available to solve this problem, but it seemed worth 
> asking for direction (as I can't imagine I'm the first person to want to do this).

>         thanks so much in advance for any information,
>                         ~c
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