[rt-users] Mailgate creates duplicate users

[Rchard Arkner]

Fellows-

I'm setting up my main RT instance, with web interface, on a CentOS  
host.  Another CentOS host provides our mail service so I have  
installed mailgate on it.  A third host provides external  
authentication on Active Directory.

Most things are working but when I send an email through mailgate to  
RT, RT creates a new user account for it.  It uses the name  
"monitor".  This may be connected with a CentOS user account of that  
name, though I don't know why it should be.

I would like RT to realise that the email was sent by a user who  
already has an RT user account, and to use that account for the  
ticket.  If the user does not already have an account, RT should check  
with the external authentication server, and import information in the  
same way as if the user had logged in on the  web interface.  I'm not  
sure yet what I want to happen if the user does not exist on the  
authentication server or in RT - I don't really want lots of anonymous  
accounts!  But that's a separate issue.  the rea problem is getting RT  
to recognise users who DO have accounts, either internally or  
externally.

I've had a search through the wiki and RT_Config.pm but I don't see  
anything that quite does this.

Any suggestions where I should be looking?

And a minor question: after I have finished experimenting, can I just  
wipe the slate clean by dropping the database and re-initializing it?

Richard Arkner
rart at cs.st-andrews.ac.uk