[rt-users] Creating Tickets from Emails

[John Arends]

Swart, Tom wrote:
>
> I have setup RT 3.6 on Ubuntu 8.10 and I am able to access the web 
> interface. I’m trying to setup the ability to email RT to create a 
> ticket. I have the aliases created for the queues. I was wondering how 
> to configure RT to pull the emails for a exchange 2003 server?
>

The easiest thing is to set up an alias on your exchange server that 
sends mail to your RT server.

helpdesk at my.org -> helpdesk at rt.my.org

Or just train your users to email helpdesk at rt.my.org