[rt-users] TransactionObj OldValue is not working for me

[slamp slamp]

Actually I have defined autoclose as a Status which coincides with a
cron script that closes tickets with status autoclose. I have a
resolve scrip notification which is defined in my previous e-mail. I
do not want the notification to go out if the previous status was
"autoclose".

On Mon, Mar 23, 2009 at 6:04 PM, Ken Crocker <kfcrocker at lbl.gov> wrote:
> Slamp,
>
>
>   I don't think that the "autoclose" value has anything to do with a status
> change. If you are looking for a transaction with "Type" = "Status", then
> the only values that will work would be the actual status values that are
> available. I'm thinking you need to re-evaluate the condition part of that
> scrip. What is it you want to do?
>
>
> Kenn
> LBNL
>
> On 3/23/2009 12:51 PM, slamp slamp wrote:
>>
>> I have the following in my resolve scrip that I borrowed from the
>> site. I added the $self->TransactionObj->OldValue ne "autoclose"
>> portion but it does not seem to be working. Can anyone help? Basically
>> I don't want to get this notification if the status old value was set
>> to autoclose.
>>
>> Condition: User defined
>> Action: Notify Ccs and Requestors
>> Template: Global resolved
>>
>> Custom condition:
>>
>> my $result = undef;
>>
>> if ($self->TransactionObj->Type eq "Status" &&
>>    $self->TransactionObj->OldValue ne "autoclose" &&
>>    $self->TransactionObj->NewValue eq "resolved")
>> {
>>    my $trans_list = $self->TicketObj->Transactions;
>>    my $trans;
>>    my $num_resolved = 0;
>>
>>    while ($trans = $trans_list->Next)
>>    {
>>        $num_resolved++ if ($trans->Ticket == $self->TicketObj->Id) &&
>>                           ($trans->Type eq "Status") &&
>>                           ($trans->NewValue eq "resolved");
>>    }
>>    $result = ($num_resolved <= 1);
>> }
>>
>> return($result);
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>
>