[rt-users] Using RT in a large organization (thousands of users)

[Tim Cutts]

On 24 Mar 2009, at 8:16 am, Peter Dole wrote:

> Hi,
> In the BestPractical web site, RT is described as "RT is a ticketing  
> system
> for small- to medium-sized organizations".
>
> I'm working on a helpdesk ticketing / workflow solution for a large
> organization - thousands of users, some of them are technical, most  
> of them
> are your average PC user (not IT people).

We use RT not just for our internal support (which is about 1000  
users, many of whom are not IT literate) but also for answering  
questions submitted through our website.  Currently there are just  
over 10,000 users registered on the system.  We don't process that  
many tickets though; a couple of hundred a day is typical.   It  
handles this load trivially; I haven't had to make any of the  
performance improving tricks like running the database and web front  
end on separate machines, yet.

Tim


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