[rt-users] Masson --> Permission denied

[Alberto Villanueva]

Good morning!

On Tuesday our RT server was down. The error is (because I haven't got any
correct solution) the next:

mkdir /opt/rt3/var/mason_data/obj/2362954981: Permission denied at
/usr/lib/perl5/vendor_perl/5.10.0/HTML/Mason/Compiler/ToObject.pm line 107

My mason directory is that, and the group's user is "www". I have tried to
change to "apache" user, but that user doesn't exist. Do I have to create
it? If the user existed, I didn't remove :( :(

I have read the post of Ruslan in RT wiki [1], but I don't resolve the
problem.

Any idea?

Thanks a lot!!

PS. http://rt.bestpractical.com/view/PostQuestionsHere