[rt-users] Approvals question

[Jon Baker]

I have several queues that are set up for approvals, which I have  
working great.  However, I'd like to change the behavior somewhat but  
am not sure how to do it.

What we want is to have a group or groups set up as AdminCC (or  
similar functionality) for the queue, but cannot see the ticket until  
it is approved.  I have been able to do this by adding a bunch of code  
to add a group as AdminCC in the scrip that resolves the approval  
ticket, but it is becoming very difficult to manage, especially if I  
want to have more than one group added as AdminCC when the ticket is  
approved.  Is there a simpler way to hide a ticket from a group before  
it is approved?
-- 
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656