[rt-users] Transferring CustomField Values from old to new on all tickets in a queue

Thu Mar 26 15:04:41 EDT 2009

Well it is not actually all queues. It is for those  queues that uses
that CF. For example we have a CF called "Release Summary"  and around 6
queues in our system uses this field. We copied the data from the
"Release Summary" CF (type enter multiple) to "Release Summary" CF (type
text) on all tickets in one particular queue. We did not copy CF values
from one queue to another. Finally once the copying is all completed, we
detached the "Release Summary" (type enter multiple) from the queue.

The actual problem was that when people copy/paste text into this field
R was showing them as dupes with bullets since it was of wrong type.

Thanks

________________________________

From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
Sent: Thursday, March 26, 2009 2:57 PM
To: Venkateswaran, Subbaraman
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Transferring CustomField Values from old to new
on all tickets in a queue

Subbaraman,

    You said you "added the CF to the Queue". If this CF will be used
for ALL queues, then you should make it a "Global" CF. If you try to
copy CF data from Queue 1, where it IS applied, to Queue 2, where it is
NOT applied, you won't get the results you want. The CF has to be
applied to ALL queues where it will be used. just a thought.

Kenn
LBNL

On 3/26/2009 11:01 AM, Venkateswaran, Subbaraman wrote: 

	Ken Thanks for your suggestions. Just thought of sharing the
path we took to fix this issue...

	1. Basically we identified that one unique CF that we want
across all queues
	2. Added it to the Queue
	3. Ran a script to copy data from the old CF to the new CF on
all tickets in this queue. This we did it using a template that we found
in RT wiki
	http://wiki.bestpractical.com/view/ImportCustomFieldValues
	and basically used the HasEntry, AddCustomFieldValue methods
from objectcustomfieldvalues to accomplish this.
	4. Detached the old CF from the Queue.

	What we are planning is to do the same for all dup'ed CFs on all
the queue. Many one time effort but could pay us in long run on ease of
maintenance.

	Thanks
	Subba

________________________________

	From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
	Sent: Friday, March 20, 2009 2:21 PM
	To: Venkateswaran, Subbaraman
	Cc: rt-users at lists.bestpractical.com
	Subject: Re: [rt-users] Transferring CustomField Values from old
to new on all tickets in a queue

	Subbaraman,

	    Yes. I've been thru this several times. Each time I found a
better way to do it. First off, you have to decide what the CF name will
be for ALL the queues that will be using it. Secondly, you have to have
a consensus on the values you will allow. Third, you create the NEW CF
and it's values. Now, if you have a CF that already exists and you want
to use it, then you still need to set up all the values. The last step
is to APPLY this particular CF to all the queues that will be using it.
Once that is done, set up some scripts (NOT scrips) that detail which
OLD CF"s should be WHAT VALUE for the NEW CF. Once that is done, you
execute each of those scripts for EACH queue by running a query to pull
ALL tickets of each queue (1 queue at a time) and use the "bulk update"
feature to set the new value for the new CF based on the
script/selection criteria for the OLD CF.
	    For example. Let's say I have 3 CF's that are similar. I
take CF1 and set up all the values I want it to have. If there are any
values I want to get rid of, I add the news ones first, then run a
Search/Bulk Update to change the values I want to get rid of to the new
values. Select all tickets where CF1 value = "X". Bulk Update the
results to be CF1 value = "Y". This would be the basic routine you walk
thru for EACH and EVERY value of CF2 and CF3 for Each Queue that uses
CF2 and CF3, 1 Queue at a time.
	    That should do it. There are no real shortcuts that I know
of for this kind of thing. You COULD use SQL and do this DIRECTLY to the
DataBase, but that get REAL messy and I do NOT recommend it.
	    Hope this helps.

	Kenn
	LBNL

	On 3/20/2009 7:42 AM, Venkateswaran, Subbaraman wrote: 

		We are using RT 3.6.4 and what we are trying to do is to
synchronize custom field across all queues and basically have one unique
custom field and type. Currently we have some CFs with the same name and
different types dupe'ed across all the queues. Is there a way we can
script around to move all the values from oldCF to new CF on all tickets
in a Queue ?

		For e.g.: 
		CF Name XYZ, Type: Enter multiple values 
		CF Name XYZ, Type: Text 
		Move all the values on XYZ(enter multiple values) to the
CF XYZ(Text) on all tickets in a Queue. 

		Once this is done we will disconnect the old CF
XYZ(Enter multiple values) from the Queue. 

		Thanks for your help 

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