[rt-users] Default queue for selfservice

[Jim Tambling]

Thanks Roy :)

Amazing how far a bit of common sense can go!

Regards, Jim

-----Original Message-----
From: Raed El-Hames [mailto:rfh at vialtus.com] 
Sent: 30 April 2009 18:14
To: Jim Tambling
Cc: rt-users at bestpractical.com
Subject: Re: [rt-users] Default queue for selfservice

Jim;

Have you allowed unprivileged users to create tickets in different
queue/s;
In Queues/Your-Queue/GlobalRights , give the system group Everyone 
create ticket priv
and remove this right from the General queue, if you don't wish them to 
create any tickets there

Note you can give this right to more than one queue.

Roy

Jim Tambling wrote:
>
> Hi,
>
>  
>
> How can I change the default q for self-service requests? At the 
> moment all tickets raised by unprivileged users go to "General" but I 
> would like them to go to a different queue.
>
>  
>
> Thanks, Jim
>