[rt-users] Unusual scrip need

[Drew Barnes]

I can't recall where in the code that gets used but it's almost a 
surefire scrip for the cutting and pasting (with a couple modifications).

Ken Crocker wrote:
> Nick,
>
>     I don't want this for ALL my queues, just one.
>
>
> Kenn
> LBNL
>
> On 4/30/2009 2:07 PM, Nick Kartsioukas wrote:
>> On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <kfcrocker at lbl.gov>
>> said:
>>   
>>>     I have a need of a scrip that will take the CC adressees of an email 
>>> and make them the "ticket" CC's when the ticket is created via email. 
>>> Has anyone done this?  Can anyone point me to an example or such a 
>>> scrip?  I can write the part that recognizes an email "create". I just 
>>> don't know how to parse out the "cc" addressees. HELP! Thanks.
>>>     
>>
>> Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm.  You'll want
>> to set $RTAddressRegexp as well so RT doesn't add its own address as a
>> CC.  http://wiki.bestpractical.com/view/RTAddressRegexp
>>
>>   
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati