[rt-users] HTML templates for RT ?

[L B]

Hello,

 I found something here :  http://wiki.bestpractical.com/view/SendHTMLEmail

 But I have a couple of questions :

 - why isn't it possible by default to send HTML emails ? Text emails
in Outlook are not very sexy.
 - anyone has templates already done ? I can start making new ones and
share them, but I'm pretty sure the work has been already started.

Thanks !
-- 
L.B.