[rt-users] Bug in 3.6.3 At A Glance saved search display

[Kevin Falcone]

On May 11, 2009, at 2:36 AM, Justin Hayes wrote:

> I create a saved search which will display tickets created in the last
> week. For me (who can see all queues) I see 10 results (the last 10
> tickets created).
>
> However another user might only have permission to see 1 queue.
> Instead of seeing the last 10 tickets created in their queue they only
> seem to see whichever of the last 10 are in their queue, so they might
> only see 1 or 2 tickets, which is fairly misleading.
>
> I guess it's picking the last 10 from the resultset and THEN applying
> what you can view, which to me seems wrong. It should work out what
> the user can see, then show the last 10.
>
> Does anyone know if this can be fixed, or if it is fixed in 3.8?

There is an option for this in 3.8 that isn't enabled by default.
You want the config option UseSQLForACLChecks

-kevin