[rt-users] Changing mail content in action module

[Bastian Ballmann]

Hi list,

I've programmed my own action module to create tickets from
forwarded mails.

Therefore I scan from and subject headers in all attachments
and set the ticket's requestor to the original mail from and the
subject to the original subject.

Now I would like to also set the tickets content to the
original content of the forwarded mail but I cannot find
a way to do so.

I have to set the $Transaction->Content before applying
the template "Autoreply" and I know the Prepare method
must be overwritten to do so, but if I change
$self->TransactionObj->{'message'}->{'items'}->[0]->{'values'}->{'content'}
it wont have any effect and I cannot find a set-method for
the property Content of the transaction object.

Any hint / advice?
Greets & have a nice day! :)

Basti

-- 
Bastian Ballmann

PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg

fon +49 (0)761 400688-19
fax +49 (0)761 400688-50

ballmann at patronas.de
http://www.patronas.de

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Geschäftsführung: Heribert Steuer, Carsten Osswald

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