[rt-users] How to modify the ticket # format?

[Tom Lahti]

Matt Simerson wrote:
> If perl isn't your cup of tea, write your web app in your favorite  
> language and interface directly with the database. You'll have a bit  
> more testing to do during future RT upgrades, but the RT schema is  
> quite stable.

Actually, you're forgetting about the ruby library rt-client, which also 
uses RT's REST interface.

I never recommend going directly to the database.  If you want to use a 
language for which there is no REST client library, I recommend writing 
one, or porting one of the existing ones.