[rt-users] how to stop search displaying tickets the user doesn't have permission to see in the results

[john habermann]

Thanks for your reply Bill

I think I hadn't noticed this "feature" before because I only had a couple
of people using it but had just added a new user who forwarded a large
number of emails to her queue in rt so that when I next looked at my default
RT page my unowned tickets had disappeared. I did find this thread though
http://www.gossamer-threads.com/lists/rt/users/80043?search_string=unownedsearch;#80043
which seemed to indicate that people shouldn't see tickets in
their unowned list if those tickets where in queues they didn't have
permission to see. Other emails seemed to indicate that if you only had the
'Show Ticket' and 'See Queue' permission set on a per queue basis then you
should just be seeing unowned tickets from your queues. I wonder if this is
something new in rt 3.8?

On Wed, May 13, 2009 at 10:18 AM, William Graboyes <
william.graboyes at theportalgrp.com> wrote:

> Howdy John,
>
> From my understanding this is a "feature" of RT,  There isn't much one can
> do about it, the settings aren't granular enough to cover what a single user
> has the right to see, high up on my wish list is something along the lines
> of what you are looking for, I would love to be able to limit users to
> viewing only tickets in a certian queue, or even better as we run an "open"
> system here, the ability to say this user can only view his tickets. But
> dreams are dreams, and when you are like me, and I am not a perl coding
> maven, there isn't much you can do about it.
>
> Bill Graboyes
>
>
>
> On Tue, May 12, 2009 at 5:05 PM, john habermann <
> john.habermann at wilderness.org.au> wrote:
>
>> Hi
>>
>> I am having a problem where the unowned search is not restricting its
>> results to only tickets that are in queues the user has the see ticket
>> permission for. This is causing the unowned ticket list to not display any
>> tickets in the rt at a glance page if another queue has 10 more recent
>> unowned tickets in it. It affects any search in rt for example If you search
>> for something in the quick search you get it saying that 5 tickets matched
>> the search but only displaying 1 ticket in the list because 4 of the tickets
>> would be in queues for which the user has no permission to see tickets.
>>
>> I have gone through global permissions and queue permissions trying to
>> figure out how I can control this behaviour but not have not been
>> successful. The 'see queue' and 'show tickets' permission are only set on a
>> per queue basis to the group that is working on that queue. I think I must
>> have broken something though in setting up my permissions as I don't
>> remember this being the initial behaviour of the unowned tickets search.
>>
>> Thanks for any help.
>>
>> --
>> John Habermann
>> Internet Programmer, System Administrator
>> The Wilderness Society Inc
>> http://www.wilderness.org.au
>>
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>


-- 
John Habermann
Internet Programmer, System Administrator
The Wilderness Society Inc
http://www.wilderness.org.au
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