[rt-users] Query Builder search on Told

[Matt Hoover]

Let me hit this up again.  Is there a way to do this via an overlay?  I also
saw a FromSQL file that looked promising...  To refresh everyone - I need to
be able to enter to query in advanced query something like:

( Status = 'open' OR Status = 'new' ) AND (  Owner = '__CurrentUser__' ) AND
(  Starts < 'today' ) AND (  ( 'CF.{Type of work}' = 'Standard Work' ) OR (
'CF.{Type of work}' = 'Engineering work required' ) ) AND Told IS NULL

that last piece is not working for me.... "Told IS NULL"

Help :)

Thanks!

Matt


On Tue, Apr 28, 2009 at 11:22 PM, Matt Hoover <mhoover at thectogroup.com>wrote:

> Joe-
> Thanks for the recommendation :)  I am pretty familiar with SQL.  My
> question surrounds the RT QUERY BUILDER INTERFACE.  I am not able to get
> these correct sql queries around "NULL" to work in the query builder.  Try
> what you think will work in query builder.  I have not been able to make it
> work.
>
> Trying something like: (except in query builder)
> SELECT * FROM  Tickets WHERE  Told IS NULL AND STATUS !=  'Resolved' ....
>
> Is there any way to pull this from the Query Builder interface?  I would
> like my users to be able to run this....  Thanks
>
> Matt
>
>
> On Mon, Apr 27, 2009 at 9:17 AM, Jo Rhett <jrhett at netconsonance.com>wrote:
>
>> This is a very basic SQL question.   You need to go get a good book on
>> SQL.   I recommend the pink book.  (you'll understand when you see it)
>> To answer your question: IS NULL not = NULL.   But please don't take my
>> answer and fail to purchase a good book on SQL.
>>
>> On Apr 24, 2009, at 11:22 PM, Matt Hoover wrote:
>>
>> In query builder - how do I search on dates that are NULL?  I have tried
>> Told = NULL and lots of other combinations...  We are using RT 3.81
>>
>> Thanks
>>
>> Matt
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>>  --
>> Jo Rhett
>> Net Consonance : consonant endings by net philanthropy, open source and
>> other randomness
>>
>>
>>
>>
>
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