[rt-users] open tickets for certain domain-email-adresses

[Ken Crocker]

Violetta,

    At the moment, I don't know. I'm not sure there is an easy way to do 
this. You would have to identify a condition that would "catch" these 
particular requestors (maybe a domain name from their email, or 
something like that) and then create some action code that would add 
them to a defined group. I have a different problem where I want to 
populate a CF with UserIDs of new additions to a specific group. I 
haven't had the time to sit down and analyze the Transaction data to get 
my condition info, but I think it is doable with a lot of DB research on 
the Transaction and Groups Tables. You may need to get some real good 
perl help on this and I'm only a beginner perl guy. Sorry.

Kenn
LBNL

On 5/15/2009 7:22 AM, Violetta J. Wawryk wrote:
> Hi Ken,
>
>>    * User group (all those damn requestors)
>>          o "CreateTicket" (anyone in the group can create a ticket)
>
> That exactly is the Problem. How can I define who is in that Usergroup 
> without adding manually all that 100 requestors with their emailadress?
>
> Regards,
>
> Violetta
>
>