[rt-users] Scripted modifications to RT's Database or LDAP Group Synchronization?

Kevin Falcone falcone at bestpractical.com
Fri May 15 17:04:34 EDT 2009


On May 15, 2009, at 2:56 PM, Johnathan Bell wrote:

> Not sure if this should go into RT-Users or RT-Devel, so I thought I'd
> start here first. Please let me know if this should go to the other  
> list.
>
> I'm trying to find or create some way for LDAP group memberships to
> appear in Request Tracker. Digging through the wiki and the
> gossamer-threads site, the only thing I can find that looks like it  
> will
> do what I want is the rtimportldap.pl script, and it's woefully out of
> date by all appearances. Furthermore, this was written more with  
> Active
> Directory in mind. We are using Samba and a homegrown LDAP solution.

You're probably better off extending or working from
http://search.cpan.org/~falcone/RT-Extension-LDAPImport-0.04/
which is decidedly more recent, but doesn't support LDAP groups
because the client who sponsored it didn't want them.

> To that end, I'm trying to write a utility in Python to sync various
> LDAP groups with their respective groups on RT. I know that RT is
> written in perl, but I am much more familiar with Python and was  
> hoping
> I can continue using it. I have a utility that mostly works, but I've
> hit a snag. I need to know how RT defines a user as "Privileged" in  
> the
> database. It appears that there's a special group that there has to be
> an entry in GroupMembers for membership in the unnamed group of type
> "Privileged". Modifying this entry (and making sure that users aren't
> part of the "Unprivileged" group) seems to give them everything that
> makes a Privileged user special, except that they don't show up in the
> Privileged Users list in Configuration -> Users... Are there some
> database entries that I missed? I can't seem to see anything obvious.

You really want to use one of the APIs, either the perl or REST one,
rather than trying to munge the DB directly.

-kevin



More information about the rt-users mailing list