[rt-users] Notify new users about their login information

Thomas Fluch FluchT at wyeth.com
Mon May 18 11:29:28 EDT 2009


Thanks for your answer.
 
I already set up the automatical creation of a username and password for new users, but thats not what i meant.
 
I mean, that if I AM CREATING a new user as an admin or root via the Users —> New User interface i dont want to manually inform this user (or more users) about their login information. If I click on "create", the user should automatically get an email with the login information.
 
I cant solve that issue by any templates or existing scripts, because the condition "create", which i used to inform new customers about their login information, refers to "create a ticket" and not "creat a user". So actually I dont want to inform someone when he creates a ticket. I want to inform a supporter when i create his account.
 
Regards,
Tommy!


>>> Gene  LeDuc <gleduc at mail.sdsu.edu> 2009-05-18 17:23 >>>
One way to auto-assign a new user an account password is to do it via the 
autoreply template, no new scrips needed.  There's a good example you can 
start with on the wiki.

At 01:36 AM 5/18/2009, tommy0660 wrote:

>Another thing I would want to implement is, that when a new user has been
>created, immediately after the creation the user should be informed via
>email to his email-address about his login information like:


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 


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