[rt-users] 3.6.6 suddenly stops creating tickets

[John BORIS]

All of a sudden my 3.6.6 installation on Fedora 8 stopped adding
tickets. I have tried different queues and users but all just hang when
you hit the create button. I see these errors in the rt_error_log

[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43


Any pointers or where to start looking?

I restarted both httpd and mysqld but that didn't help.

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"