[rt-users] 3.6.6 suddenly stops creating tickets

[John BORIS]

I administer the server and haven't done any upgrades on the server.

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

>>> Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> 5/20/2009 11:18 AM >>>
Check yum log (assuming you use it) and make sure perl or some subset
of 
perl modules wasn't upgraded.  That's where I always on systems with
yum 
updates turned on.

John BORIS wrote:
> All of a sudden my 3.6.6 installation on Fedora 8 stopped adding
> tickets. I have tried different queues and users but all just hang
when
> you hit the create button. I see these errors in the rt_error_log
>
> [Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI:
server
> "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
in
> string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
> http://172.31.6.213/Ticket/Create.html?Queue=43 
> [Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI:
server
> "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
in
> string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
> http://172.31.6.213/Ticket/Create.html?Queue=43 
> [Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI:
server
> "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
in
> string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
> http://172.31.6.213/Ticket/Create.html?Queue=43 
>
>
> Any pointers or where to start looking?
>
> I restarted both httpd and mysqld but that didn't help.
>
> TIA
>
> John J. Boris, Sr.
> JEN-A-SyS Administrator
> Archdiocese of Philadelphia
> "Remember! That light at the end of the tunnel
> Just might be the headlight of an oncoming train!"
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati