[rt-users] Notify new users about their login information

[Thomas Fluch]

Hey Gene,
 
thank you for your example code!
 
You said, that you poked aroung in the database. I guess, that this database would help me a lot finding objects and their preferences I can use in a custom condition or custom action. Would you tell where i can find this database exactly so that i can try to understand perl a little?
 
Thank you!
Best regards, Tommy!

>>> Gene  LeDuc <gleduc at mail.sdsu.edu> 2009-05-18 18:39 >>>

Ah, didn't realize you meant creating a user via the web.  Poking around in 
the database, I'd guess that something like the following might work as 
your custom condition:

{ ### True when new user created via web
   my $TA = $self->TransactionObj;
   my $val = $TA->ObjectType eq 'RT::User'
          && $TA->Type eq 'Create'
          && $TA->CreatorObj->Id > != 1;
   return $val;
}

I haven't tried the above (or used ObjectType), but I think it's at least a 
good place to start.  The following observations are for v3.6.3.  When a 
user is created via an e-mail ticket, the Creator is the System user, and 
the System user is #1.  When a user is created via a web session, the 
Creator is the logged in user, which is always > #12.  Set this up in a 
global scrip and use a variant of the auto-password template you're already 
using for tickets.  If it doesn't work, throw some debug logging stuff in 
and see what you get.  Once you get it working, this would be a good wiki 
addition!

Gene

At 08:29 AM 5/18/2009, Thomas Fluch wrote:
>Thanks for your answer.
>
>I already set up the automatical creation of a username and password for 
>new users, but thats not what i meant.
>
>I mean, that if I AM CREATING a new user as an admin or root via the Users 
>-> New User interface i dont want to manually inform this user (or more 
>users) about their login information. If I click on "create", the user 
>should automatically get an email with the login information.
>
>I cant solve that issue by any templates or existing scripts, because the 
>condition "create", which i used to inform new customers about their login 
>information, refers to "create a ticket" and not "creat a user". So 
>actually I dont want to inform someone when he creates a ticket. I want to 
>inform a supporter when i create his account.
>
>Regards,
>Tommy!
>
>
> >>> Gene  LeDuc <gleduc at mail.sdsu.edu> 2009-05-18 17:23 >>>
>One way to auto-assign a new user an account password is to do it via the
>autoreply template, no new scrips needed.  There's a good example you can
>start with on the wiki.
>
>At 01:36 AM 5/18/2009, tommy0660 wrote:
>
> >Another thing I would want to implement is, that when a new user has been
> >created, immediately after the creation the user should be informed via
> >email to his email-address about his login information like:
>
>
>--
>Gene LeDuc, GSEC
>Security Analyst
>San Diego State University


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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