[rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

[Tom Lahti]

Kage wrote:
> Same error is occurring with 1GB of memory on the VM.  Everything else
> in Apache works just fine, but RT is dead until I restart Apache2.

As I said before:

>>>> But I would start by looking for more clues when the system is in the "not
>>>> working" state.  Look at memory usage, CPU usage, and the like.  See if
>>>> apache is responding to other non-RT page requests.  Doing so will help
>>>> you narrow it down.

In other words, when it breaks next, DON'T just restart apache2.  Log into
the system and poke around _while its broken_.  Try to load a web page
through apache that is not RT-related _while its broken_.  Look at the
memory usage _while its broken_.  Look at CPU load _while its broken_.  Poke
around in all the logs you have in /var/log for recent messages.  See if you
can narrow it down any.

Taking wild stabs and guesses at stuff is a pet peeve of mine; it is not
"problem-solving".  Be deterministic rather than guessing and you'll be more
efficient (and learn to be more self-sufficient at the same time).

-- 
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   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
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