[rt-users] Remove a user or merge two users?

[Ken Crocker]

Jeff,

    I've done this more than a few times and to be honest, it was a 
mistake. There are many tables involved in maintaining User 
relationships (Groups, GroupMembers, ACL, Transactions, etc.). I have 
found that the simplest thing to do is go to the tickets that belong to 
someone I would like to erase and just give the ticket to someone else 
and then disable the old user. No one will see him, no one will know he 
exists. Looking at all the stuff on the DataBase will drive you nuts if 
you've just a little bit of OCD in you like I do.

Kenn
LBNL

On 5/20/2009 12:41 PM, Jeff Lucas wrote:
>
> Hello.
>
> I'd like to either...
>
> 1)      Remove an account that was mistakenly created (preferred)
>
> 2)      Or, merge two accounts (id's 28 and 3659)
>
> I understand why in general you do not want to remove accounts/id's in 
> RT, but this account has one ticket under it which can be recreated 
> and I'd prefer to keep my RT instance as clean as possible.
>
> Thanks.
>
> -Jeff
>
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