[rt-users] Remove a user or merge two users?

[Jeff Lucas]

Thanks for the suggestion, Ruslan.

I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 rather than the username, i.e. jdoe at eagle.com that I wanted to merge the acct into) and it resulted in...

RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUsers/Admin/Users/Modify.html/RightColumnBottom line 71)

It does not appear to have worked since both users still show up in my user list (ID's 28 and 3659.

Any suggestions?

Thanks.

-Jeff


-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
Sent: Wednesday, May 20, 2009 6:12 PM
To: Jeff Lucas
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Remove a user or merge two users?

There are MergeUsers and MergeUsersHistory extensions in the best
practical's repository and on the CPAN.

On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas <jlucas at eagleinvsys.com> wrote:
> Hello.
>
> I’d like to either…
>
> 1)      Remove an account that was mistakenly created (preferred)
>
> 2)      Or, merge two accounts (id’s 28 and 3659)
>
> I understand why in general you do not want to remove accounts/id’s in RT,
> but this account has one ticket under it which can be recreated and I’d
> prefer to keep my RT instance as clean as possible.
>
> Thanks.
>
> -Jeff
>
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-- 
Best regards, Ruslan.