[rt-users] any ideas why this post with php CURL not setting custom field?

[vtplymblfan-rt at yahoo.com]

Could the problem be that I have to encode the dash in CF-UPC somehow before sending it via CURL (but it gets encoded automatically from the form and that is why the form works)?

I hope to be able to add some logging statements to
REST/1.0/ticket/default so that I can see what RT is getting in either
case, but as yet I don't have the needed permissions from my admin.

K



________________________________
From: "vtplymblfan-rt at yahoo.com" <vtplymblfan-rt at yahoo.com>
To: rt-users at lists.bestpractical.com
Sent: Tuesday, May 19, 2009 12:53:21 PM
Subject: [rt-users] any ideas why this post with php CURL not setting custom field?

Hi there,

I
have modified a web application to post to RT's web interface a create
ticket request. The post works perfectly... the ticket get created in
the right queue with the given subject and text... except that the
custom field value I pass (UPC) in does not get set. Here is the CURL
code:

----

    $content = 'id: new
CF-UPC: 786936180992
Text: This is the ticket text
Subject: This is the subject
Queue: External App Requests';

    $request = RT_LOCATION;
    $request .= 'ticket/new/';

    $postargs = array(
       'user' => RT_USER,
       'pass' => RT_PASS,
       'content' => $content
    );

    // get the curl session object
    $session = curl_init($request);

    // set the POST options
    curl_setopt ($session, CURLOPT_POST, true);
    curl_setopt ($session, CURLOPT_POSTFIELDS, $postargs);
    curl_setopt($session, CURLOPT_HEADER, true);
    curl_setopt($session, CURLOPT_RETURNTRANSFER, true);
    curl_setopt( $session, CURLOPT_HTTPHEADER, array( 'Expect:' ) );

    // do the POST and then close the session
    $response = curl_exec($session);
    curl_close($session);

---

In debugging this I have also created a simple form which posts to the same place:


<form method="POST"action="http://foo.foo.edu/REST/1.0/ticket/new/">
User: <input type="text" name="user" size="20"><br>
Pass: <input type="text" name="pass" size="20"><br>
Content: <textarea rows="10" name="content" cols="30">id: new
CF-UPC: 786936180992
Text: This is the ticket text from the form.
Subject: This is the subject
Queue: External App Requests</textarea><br>
<p><input type="submit" value="Submit" name="B1">
</form> 

When this form is used, again the ticket is created but in this case the custom field UPC does get set. But 
the "Content:" being sent is the same in both. In particular in both cases I am providing UPC's value with 
"CF-UPC: 78..." Can anyone here explain what the difference could possibly be between these two
posting methods that could result in this scenario? By the way, in both cases I am passing in the same 
user name and password. I am really stumped and I suspect some small stupid thing I have missed.

Thanks for your help,
Kim
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