[rt-users] Simple Search functionality
Jeff Lucas
jlucas at eagleinvsys.com
Tue May 26 11:13:54 EDT 2009
That worked. Thank you, Basti.
-----Original Message-----
From: Bastian Ballmann [mailto:ballmann at patronas.de]
Sent: Tuesday, May 26, 2009 10:57 AM
To: Jeff Lucas
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Simple Search functionality
Hi,
Jeff Lucas schrieb:
>
> I searched thru RT_Config.pm and the RT Wiki but could not find the
> answer... it appears that the Simple Search tool in RT only reports on
> unresolved tickets. Is that true?
>
Just add the keyword "resolved" to your search string to get resolved
tickets.
Greets
Basti
--
Bastian Ballmann
PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg
fon +49 (0)761 400688-19
fax +49 (0)761 400688-50
ballmann at patronas.de
http://www.patronas.de
Amtsgericht Freiburg, HRB 7212
Geschäftsführung: Heribert Steuer, Carsten Osswald
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