[rt-users] Use of Bcc field?

[Jo Rhett]

Simple.   You get one notification for being the owner.  You get  
another for being a watcher of the queue, which is the Bcc message.   
There's no way to avoid that I've found.

On May 20, 2009, at 12:53 PM, Fran Fabrizio wrote:
> We have an older RT install, version 3.6.4.  I've been noticing  
> recently
> that when a user submits a reply to his ticket for which I am the  
> owner,
> I get his correspondence, but I also get a duplicate email which has  
> no
> To: field (so my mail reader says "undisclosed recipients;") and which
> has me in the Bcc: field.
>
> I finally got annoyed enough to dig and figure out which scrip was  
> doing
> it.  In the logs I see:
>
> [Wed May 20 10:11:38 2009] [info]:
> <rt-3.6.4-10309-1242814297-1067.9722-6-0 at cis.uab.edu> #9722/138706 -
> Scrip 6 OnCorrespNotifyOtherRecips
> (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
> [Wed May 20 10:11:38 2009] [info]:
> <rt-3.6.4-10309-1242814297-1067.9722-6-0 at cis.uab.edu> No recipients
> found. Not sending. (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm: 
> 257)
> [Wed May 20 10:11:38 2009] [info]:
> <rt-3.6.4-10309-1242814297-1067.9722-19-0 at cis.uab.edu> #9722/138706 -
> Scrip 19 OnCorrespNotifyOwner
> (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
> [Wed May 20 10:11:39 2009] [info]:
> <rt-3.6.4-10309-1242814297-1067.9722-19-0 at cis.uab.edu> sent  To:
> fran at cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276)
> [Wed May 20 10:11:39 2009] [info]:
> <rt-3.6.4-10309-1242814297-1067.9722-5-0 at cis.uab.edu> #9722/138706 -
> Scrip 5 OnCorrespNotifyRequestorsAndCCs
> (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
> [Wed May 20 10:11:39 2009] [info]:
> <rt-3.6.4-10309-1242814297-1067.9722-5-0 at cis.uab.edu> sent  Bcc:
> fran at cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276)
>
> So ok - there were no OtherRecipients, good so far.  There was the
> correspondence to me the owner via Scrip 19, also good so far.  But  
> then
> Scrip 5 OnCorrespNotifyRequestorsAndCCs  decided that it should Bcc  
> me.
> That's where I am stumped.
>
> This doesn't happen on all tickets, just some, but I can't discern
> anything special about this ticket - it's just a simple "user sent an
> email to helpdesk" ticket - one Requestor, one Owner.
>
> Was this a known bug from the 3.6 series, or is this just me not
> understanding what the OnCorrespNotifyRequestorsAndCCs scrip is doing?
>
> Thanks,
> Fran
>
> -- 
> Fran Fabrizio
> Senior Systems Analyst
> Department of Computer and Information Sciences
> University of Alabama at Birmingham
> http://www.cis.uab.edu/
> 205.934.0653
>
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-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness