[rt-users] Contribution: dividing ticket into subtasks scrip

[Terence Monteiro]

Often in our organization, we have a whole list of tasks for which we
compose a bulleted list in an email and create a ticket. Often, we want
to divide the work on individual list items into separate tickets for
different people to work on.

I've written a scrip action to create tickets for each list item on
which the main ticket depends. It handles bulleted lists of the kind:

 * item 1
 * item 2

and

 - thingy 1
 - thingy 2

This uses RT's depends on feature and so all the individual items need
to be resolved first before the main ticket can be resolved. You can
check it out here:

    http://wiki.bestpractical.com/view/DivideTicketIntoSubtasks

I've tested it on RT 3.6.7. Do reply if you got it working on RT 3.8 or
another version.

-- 
Cheers, Terence.
i-hack-foss at DeepRoot Linux.