[rt-users] R: RT Queue Subject Tag problem

[Guadagnino Cristiano]

Hi all,
I am having the same problem as Jeremy here. Nobody replied since january... can somebody help please?

We just added some queues to out RT installation; these queues are to be used by an entirely new set of users, and we need then to have a different subject tag.

If I understand correctly, the default subject tag is taken by the $rtname variable. So I changed the "subject tag" field in the queues, which was previously unset. RT tells me it has saved the value, but if I reenter the queue configuration panel I see mixed results: sometimes I see "subject tag" field empty, and sometimes I see it populated with what I have set.
The behaviour also seems to be unconsistent: sometimes it uses the subject tag I have set, sometimes (90% of times) it uses the $rtname.

I have looked at the database (MySQL here), and I also see that the only place where the value is apparently stored is in the "attributes" table.

Is this a known bug?

Jeremy, did you find out anything new?

Thank you in advance
Cris


-----Messaggio originale-----
Da: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di jeremy
Inviato: martedì 13 gennaio 2009 15.59
A: rt-users at lists.bestpractical.com
Oggetto: [rt-users] RT Queue Subject Tag problem


Hello,

We have RT 3.8.1 installed with Oracle 10.2.0.3 as the database.  When
we modify a subject tag in the Queue definition and hit save we get the
confirmation that the data was changed and it looks good.  If we then,
from the left navigation pane, click on the select link under Queues,
then click through to that Queue definition we run into a problem. The
old data shows up, or sometimes  even older data, from 3 data changes
ago for example. I noticed that this particular field in the database is
stored as an Oracle CLOB in the ATTRIBUTES table.  Anyone have any ideas
on what could be causing this behavior?

Thanks in advance,

Jeremy Gude

-- 
Jeremy Gude
Database / Peoplesoft Administrator
UMBC Division of Information Technology
Business Systems Group
EMAIL: jeremy at umbc.edu
MOBILE: 443.904.5970
PHONE: 410.455.8660

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