[rt-users] Change ticket status to "Waiting for approval"

[Jeremy Winder]

Normally I wouldn't ask this question without doing some more research
on my own, but I'm under the gun to get this setup as soon as possible.

I have done a fresh installation of RT 3.8.3, enabled the ___Approvals
queue, added the following scrip and templates:

<scrip>
Description: Create CR Approval
Condition:   On Create
Action:      Create Tickets
Template:    Change Request Approval
Stage:       TransactionCreate
</scrip>

<template>
===Create-Ticket: Approval
Subject: CR Approval for: {$Tickets{TOP}->Id} - {$Tickets{TOP}->Subject}
Refers-To: TOP
Queue: ___Approvals
Owner: jwinder
Requestors: {$Tickets{TOP}->Requestors}
Depended-On-By: TOP
Type: approval
Content-Type: text/plain
Due: {time + 86400}
Content: Someone has created a ticket. you should review and approve it,
so they can get to work.
ENDOFCONTENT
</template>

The approval system seems to be working with one minor irritation. In my
general queue, when a ticket is waiting for approval its status is
(pending 1 other ticket), it would be awesome if it would say (waiting
for approval) or something similar.

I'll have this same issue later when I'll want to setup a "for testing"
queue and have the status say (in testing).

Thanks in advance for any help someone can give me, I do appreciate it.

Jeremy