[rt-users] help in creating Scrips (Nagios autoclose)

[Rodolphe ALT]

Hi Richard,

I have try without dash. (thanks for that)

But it is always the same result (not detected)

Regex is :

Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) (.*) is (\w+) \*\*/

Subject Email is:
Subject = ** PROBLEM Service Alert: srv08.athome.local/Portail is CRITICAL
**




Regards,


Rodolphe

2009/11/2 Richard Foley <Richard.Foley at rfi.net>

You've got a dash (-) character in your regex which doesn't appear in the
> subject line of the mail.
>
>    Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) - (.*) is (\w+) \*\*/
>                                               ^
> Which might have something to do with it?
>
> --
> Richard Foley
> Ciao - shorter than aufwiedersehen
>
> http://www.rfi.net/
>
> On Monday 02 November 2009 12:00:07 Rodolphe ALT wrote:
> > Hi all,
> >
> > I am trying create a scrip in RT3 for close automaticly the tickets from
> > Nagios alert.
> >
> > I am working from the scrips "AutoCloseOnNagiosRecoveryMessages - RT
> > Integration" from website
> >
> >
>
> http://exchange.nagios.org/directory/Addons/Helpdesk-and-Ticketing/RT/AutoCloseOnNagiosRecoveryMessages-%252D-RT-Integration/details
> >
> > http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
> >
> > <goog_1257158193783>
> >
> > https://wiki.koumbit.net/RequestTracker/NagiosBridge
> >
> >
> >
> > But with RT3 3.8.6 and Nagios 3.2, The subject of the email is not
> analyzed
> > correctly.
> >
> > I mean when I have enabled debug log and this is a log messages like :
> > [Mon Nov  2 10:30:33 2009] [debug]: Committing scrip #14 on txn #397 of
> > ticket #46 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> > [Mon Nov  2 10:30:33 2009] [debug]: Message Lancement Scrip 14 ((eval
> > 2528):12)
> > [Mon Nov  2 10:30:33 2009] [debug]: Found a recovery msg:  ((eval
> 2528):21)
> > [Mon Nov  2 10:30:33 2009] [debug]: Boucle 14 : 45 ((eval 2528):36)
> > [Mon Nov  2 10:30:33 2009] [debug]: Boucle 14 : 46 ((eval 2528):36)
> > [Mon Nov  2 10:30:33 2009] [debug]: Boucle 14 : 27 ((eval 2528):36)
> >
> > And that' all. not Merging ticket !
> >
> >
> > in scrip, I think this is the line who detect not the ticket :
> >     if ( $ticket->Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) - (.*) is
> (\w+)
> > \*\*/ ) {
> >
> > I have tested also without success :
> > if ( $ticket->Subject =~ /\*\* PROBLEM (\w+) - (.*) (\w+) \*\*/ ) {
> >
> >
> > And the email subject is like :
> > ** PROBLEM Service Alert: srv08.athome.local/Portail is CRITICAL **
> > ** RECOVERY Service Alert: srv08.athome.local/Portail is OK **
> >
> >
> > Can you help me to resolve this code ?
> >
> >
> > Thanks,
> >
> > Regards,
> >
> > Rodolphe
> >
> >
> > ----------------
> >
> >
> > ALL CODE of actual scrip is here :
> >
> > # If the subject of the ticket matches a pattern suggesting
> > # that this is a Nagios RECOVERY message  AND there is
> > # an existing ticket (open or new) in the "General" queue with a matching
> > # "problem description", (that is not this ticket)
> > # merge this ticket into that ticket
> > #
> > # Based on
> http://marc.free.net.ph/message/20040319.180325.27528377.en.html
> >
> > my $problem_desc = undef;
> > my $report_type = undef;
> >
> > $RT::Logger->debug("Message Lancement Scrip 14");
> >
> > my $Transaction = $self->TransactionObj;
> > my $subject = $Transaction->Attachments->First->GetHeader('Subject');
> > if ($subject =~ /\*\* RECOVERY (.*) OK \*\*/) {
> >     # This looks like a nagios recovery message
> >     $report_type = $1;
> >     $problem_desc = $3;
> >
> >     $RT::Logger->debug("Found a recovery msg: $problem_desc");
> > } else {
> >     $RT::Logger->debug("Not a recovery msg: $problem_desc");
> >     return 1;
> > }
> >
> > # Ok, now let's merge this ticket with it's PROBLEM msg.
> > my $search = RT::Tickets->new($RT::SystemUser);
> > $search->LimitQueue(VALUE => 'General');
> > $search->LimitStatus(VALUE => 'new', OPERATOR => '=', ENTRYAGGREGATOR =>
> > 'or');
> > $search->LimitStatus(VALUE => 'open', OPERATOR => '=');
> >
> > if ($search->Count == 0) { return 1; }
> > my $id = undef;
> > while (my $ticket = $search->Next) {
> >     $RT::Logger->debug("Boucle 14 : ".($ticket->Id));
> >     # Ignore the ticket that opened this transation (the recovery one...)
> >     next if $self->TicketObj->Id == $ticket->Id;
> >     # Look for nagios PROBLEM warning messages...
> >     if ( $ticket->Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) - (.*) is
> (\w+)
> > \*\*/ ) {
> >         if ($2 eq $problem_desc){
> >             # Aha! Found the Problem TICKET corresponding to this
> RECOVERY
> >             # ticket
> >             $id = $ticket->Id;
> >             # Nagios may send more then one PROBLEM message, right?
> >             $RT::Logger->debug("Merging ticket " . $self->TicketObj->Id .
> "
> > into $id because of OA number match.");
> >             $self->TicketObj->MergeInto($id);
> >             # Keep looking for more PROBLEM tickets...
> >             $RT::Logger->debug("Scrip 14 : 1 ticket trouvé $ticket->Id
>  avec
> > la régle 1!");
> >
> >         }
> >     }
> >
> >    if ( $ticket->Subject =~ /\*\* PROBLEM (\w+) - (.*) (\w+) \*\*/ ) {
> >     $RT::Logger->debug("Scrip 14 : 1 ticket trouvé $ticket->Id  avec la
> > régle 2!");
> >    }
> > }
> >
> > $id || return 1;
> >
> > if ($report_type eq "RECOVERY") {
> >   # Auto-close/resolve this whole thing
> >   $self->TicketObj->SetStatus( "resolved" );
> > #$Ticket->_Set(Field => 'Status', Value => 'resolved', RecordTransaction
> =>
> > 0);
> >
> > }
> > 1;
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > ----------------
> >
>
>
>
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