[rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

It's from cron:

0 8 * * * /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg " Queue = 'QueueName' AND  (  Status = 'delivered' OR Status = 'waiting' ) AND 'CF.{Update Required}' LIKE 'No' AND Starts < 'Today'" --action RT::Action::AutoResolve 

I'm not 100% sure anymore where the Action::AutoResolve comes from (found it at our local/lib/ dir) but i think i got it from wiki:

package RT::Action::AutoResolve;
require RT::Action::Generic;

use strict;
use vars qw/@ISA/;
@ISA=qw(RT::Action::Generic);

#Do what we need to do and send it out.

#What does this type of Action does

# {{{ sub Describe
sub Describe  {
  my $self = shift;
  return (ref $self );
}
# }}}


# {{{ sub Prepare
sub Prepare {
    my $self = shift;

    # if the ticket is already open or the ticket is new and the message is more mail from the
    # requestor, don't reopen it.

    my $status = $self->TicketObj->Status;
    return undef if $status eq 'resolved';

    return 1;
}
# }}}

sub Commit {
    my $self = shift;
      my $oldstatus = $self->TicketObj->Status();
        $self->TicketObj->__Set( Field => 'Status', Value => 'resolved' );
        $self->TicketObj->_NewTransaction(
                         Type     => 'Status',
                         Field    => 'Status',
                         OldValue => $oldstatus,
                         NewValue => 'resolved',
                         Data => 'Ticket auto-resolved on cron script action'
        );


    return(1);
}

eval "require RT::Action::AutoResolve_Vendor";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoResolve_Vendor.pm});
eval "require RT::Action::AutoResolve_Local";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoResolve_Local.pm});

1;


Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-----Urspruengliche Nachricht-----
Von: Jesse Vincent [mailto:jesse at bestpractical.com] 
Gesendet: Dienstag, 3. November 2009 15:18
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Cc: Jesse Vincent; rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System




On Tue, Nov 03, 2009 at 12:07:49PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> I'd love to do this, drop me a tiny hint where to start from ;-)
> 

First up, what scrip is doing the resolving? What's the ScripAction?