[rt-users] Cookies Problem with RT 3.8.5

[Varun]

Hello Ken

Thanks for your suggestion. But in my apache I don't have mod_cache module
enabled. It is not there in my DSO libraries also. Any other ideas ??

Thanks
Varun

-----Original Message-----
From: Kenneth Marshall [mailto:ktm at rice.edu] 
Sent: Wednesday, November 04, 2009 7:17 PM
To: Varun
Cc: 'Joop'; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Cookies Problem with RT 3.8.5

On Wed, Nov 04, 2009 at 03:19:44PM +0530, Varun wrote:
> Hello All
> 
>  
> 
> Yesterday I have upgraded from 3.6.3 to 3.8.5 all has works well. But I m
> facing a strange problem for e.g. I have logged with root user and all
> operations works fine but when I logged in with other user after logging
out
> I has got window and all queues which "root user has access". I have
checked
> credentials of the other user but It was a normal user with no admin
> privileges. But still I was able to look in the queues that only admin can
> see. Once I have cleared the cache cookies form browser then my normal
> user's home page was fine and I can able to see the queue which that user
is
> supposed to see. But again when I logged in with admin user I was seeing
the
> queue of my previous user and not been able to see the admin queues. I am
> facing this problem with my new installation (i.e. upgradation from 3.6.3
to
> 3.8.5 ) I have checked all stuffs with my browser but it is fine and also
I
> have no problem in switching users and I was able to see the home pages of
> relevant users when I have used my beta machine having RT 3.6.3 installed 
> 
>  
> 
> Please can any one suggest me what is problem with my installation .
> 
>  
> 
> Thanks & Regards
> 
> Varun Vyas
> 
Hi Varun,

This sounds very similar to a recent thread. In that case the
problem was caused by an Apache mod_cache module caching cookies
incorrectly. I know they were working on an application change
to address the problem, but disabling the mod_cache module
fixed it immediately. It might be worth a look.

Regards,
Ken