[rt-users] Per-queue web branding

Aled Treharne aled.treharne at gmail.com
Thu Nov 5 06:09:06 EST 2009


2009/11/4 Aled Treharne <aled.treharne at gmail.com>:
> Hi folks,
>
> I couldn't find an answer to this anywhere, apologies if my google-fu
> is failing me, but is it possible to set up the web interface to brand
> queues differently?
>
> I have a scenario where I want to run a version of RT, but since I'm
> contracting for a number of clients, it would be useful to offer each
> group of customers the appropriate client brand. I suppose it's almost
> a hosted solution.
>
> This is only for the customer view - the "internal" view onto the
> system doesn't need to be branded. Although I could set up several
> instances of RT, I'd like to be able to have one "view" onto all the
> tickets for the engineers.

So having thought about this a bit more, is it possible to set it up
so that users accessing the RT web interface via a specific apache
vhost only see a single queue?

I'm trying to get a customer view of many different support systems,
but only having one system in the back end.

Cheers,
Aled.



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