[rt-users] Anyway to make comments "internal"?

[John David Chapman]

Hi, thanks Torsten and Mike, good stuff.

I see that corrospondance not only sends an email to customer, but also
shows up in the gui.  Perfect.

One question though - when I send a corrospondance (i.e comment with reply
to requester), it send the customer 2 identical emails.

Any ideas what could be causing this?

Thanks

John

John David Chapman wrote:
> 
> Hi,
> 
> I have given my customer rights to see a queue and see comments: Config >
> Queues > (select queue) > User Rights (then under the user you require,
> select “see queue”, “ShowTicketComments”, and “see ticket”) 
> 
> However, Is there any way I can make certain (not all!) comments internal? 
> So that my staff (NOT my customer) may only see them?
> 
> Thanks
> 

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