[rt-users] Email display name to match queue name/description

[b-boy]

Hi all

I would like to setup my system so that when an agent responds to a ticket
in a specific queue the email display name should be the queue name or
description, currently it shows the agent name and surname.

I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
cant find any documentation on it...

Set($FriendlyFromLineFormat , "\"%s \" <%s>");

Thanks in advance for your assistance.
B
-- 
View this message in context: http://old.nabble.com/Email-display-name-to-match-queue-name-description-tp26228649p26228649.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.