[rt-users] binary attachment corrupted when RT mails them out

[Jesse Vincent]

On Thu, Nov 05, 2009 at 03:09:56PM -0500, Mauricio Tavares wrote:
>       Let's say someone emails a pdf (or some other kind of binary)
> file as an attachment to a ticket through rt. If i access the said
> attachment trough the rt web interface it works fine. But if I get the
> ticket through email (ticket is being forwarded to the AdminCC:
> members) and then download the attachment to see it, a lot of times is
> corrupted. FYI, we received a 889K PDF and the copy forwarded to
> AdminCC is corrupted. However a 74K .pdf file we received just after
> it works fine. I do not know if that is an issue with the attachment
> size, but I thought by having the following set on RT_SiteConfig.pm,
> 

Can you tell us a bit more about your RT? Often the Configuration ->
Tools -> System Information page is the easiest way to capture the
various bits of metadata we really need to help you figure out what's
going on.

-j