[rt-users] Mason Cannot resolve file to component

[Jesse Vincent]

On Fri  6.Nov'09 at 10:44:31 -0800, Behzad Mahini wrote:
> Just in case others will run into this issue, I have a workaround  
> solution.......After digging I realized this was an issue in how Mason  
> is being called by RT (i.e., RT's source code  "webmux.pl", as for  
> some odd reason Mason's Handler for my Prod. server is not getting  
> set  -- related line in webmux.pl is => $Handler =  
> RT::Interface::Web::Handler->new(RT->Config->Get('MasonParameters'));

Out of curiosity, are the disk layouts on the two servers the same? (Was
one server set up with a symlink where the other had a real directory?)

> 
> 
> The (temporary) workaround to address this issue for me, was to add  
> the following lines to my RT_SiteConfig.pm:
> 
> Set($MasonComponentRoot, "/path_2_your_RT/share/html");
> Set($MasonLocalComponentRoot, "/path_2_your_RT/local");
> Set($MasonDataDir, "/path_2_your_RT/var/mason_data");
> Set($MasonSessionDir, "/path_2_your_RT/var/session_data");
> 
> 
> I believe this is a potential bug, as my RT_Config.pm &  
> RT_SIteConfig.pm for the 2 servers (prior to inclusion of the above 4  
> lines in my Prod. server) were exactly similar .
> 
> -Behzad
> 
> 
> On Nov 4, 2009, at 6:39 PM, Behzad Mahini wrote:
> 
> > I have already installed RT 3.8.4 , and it works fine (on a test
> > server). However, in the process of installing RT 3.8.4 on a new
> > server (production), RT's UI fails to launch (404 Not Found). I am
> > getting the following error message in my Apache error_log file (my
> > Prod server):
> >
> > "[warning]: [Mason] Cannot resolve file to component: /ngs/app/rt/
> > oppresso/rt-3.8.4/share/html/index.html (is file outside component
> > root?) at /Library/Perl/5.8.8/HTML/Mason/ApacheHandler.pm line 852. (/
> > Library/Perl/5.8.8/HTML/Mason/ApacheHandler.pm:852)"
> >
> >
> > I have exhausted all possibilities of finding any differences in
> > between the 2 servers, by comparing the config settings in between the
> > 2 servers (i.e., httpd.conf, Rt_SiteConfig.pm), and they are
> > identical.  I would appreciate any help.
> >
> > My settings are as follows:
> >
> > Mac OSX 10.5.8
> > RT 3.8.4
> > httpd-2.2.13
> > mod_perl-2.04
> > mysql-5.1.40		(<== on my Prod. server; and 5.1.37 on my Test server)
> >
> > My httpd.conf attributes that are relevant to both the 2 servers (and
> > are similar):
> >
> >
> > <VirtualHost my_ip_addr:80>
> >
> >         ServerName <<myhost.xx.com>>
> >
> >         DocumentRoot "/ngs/app/rt/oppresso/rt-3.8.4/share/html/"
> >
> >         Alias /NoAuth/images/   /ngs/app/rt/oppresso/rt-3.8.4/share/
> > html/NoAuth/images/
> >         PerlModule      Apache::DBI
> >         PerlModule      Apache2::compat
> >         PerlSetVar      MasonArgsMethod CGI
> >         PerlRequire     /ngs/app/rt/oppresso/rt-3.8.4/bin/webmux.pl
> >
> >         <Directory /ngs/app/rt/oppresso/rt-3.8.4/share/html/>
> >                 AllowOverride All
> >                 Options Indexes ExecCGI FollowsymLinks
> >                 Order allow,deny
> >                 Allow from all
> >         </Directory>
> >
> >         <Location       />
> >                 RedirectMatch permanent (.*)/$ $1/index.html
> >                 AddDefaultCharset UTF-8
> >                 SetHandler perl-script
> >                 PerlHandler RT::Mason
> >         </Location>
> > </VirtualHost>
> >
> > Additionally, Apache's error_log for both the 2 servers indicate that
> > Mod_perl 2.0.4 is being used.
> >
> > Thanks,
> > Behzad
> >
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> >
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> >
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> 
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> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>