[rt-users] How to enable HTML trmplates in RT

[Aaron Guise]

All I did was setup the templates as shown in the example below;

Subject: Resolved: {$Ticket->Subject}
Content-Type: text/html
Content:

<table border="0" cellpadding="0" width="644">
 <tr>
 <td colspan=2 height="53"><p><font face="Verdana" size="2">You logged a job
(SR#) with the Sitel IT Service Desk which we believe we have now resolved,
please take the time to complete a short survey in relation to that
job.<br />
 </font><td height="53">
 <tr>
 <td><font face="Verdana" size="2"><b>Sitel users please click below</b><br
/>
 <a target="_blank" href="
http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket->id}">
 <img border="0" src="
http://10.67.1.138:8004/images/buttons/begin_survey.gif"
alt="Begin Survey" width="150" height="53"></a>
 <br></font></td>
 <td><font face="Verdana" size="2"><b>Genesis users please click
below</b><br />
 <a target="_blank" href="
http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket-
>id}">
 <img border="0" src="
http://10.67.1.138:8004/images/buttons/begin_survey.gif" alt="Begin
Survey"width="150" height="53"></a>
 <br>
 </font>
 </td></tr>
 <tr>
 <td colspan="2"><font face="Verdana" size="2">If the job has not been
 resolved or you have any further questions or concerns, please reply to
this
 message or call us on extension 7804 (+64 7 838 7804)<br>
  </font></td>
 </tr>
 <tr><font face="Verdana" size="6"><br>
 <br>
 <b>Note: Any replies to this email will reopen the job</b></font> </p>
 <font face="Verdana" size="2"></td>
 </font>
 </tr>
 <tr>
 <td><p><font face="Verdana" size="2"><b><br>
 S<font color="red">i</font>tel NZ Information Technology</b><br>
 Level 3, ASB Building<br>
 500 Victoria Street<br>
 Hamilton, New Zealand<br>
 +64 7 838 7804</font></p></td>
 </tr>
 </table>

Then clearly adjusted the scrips to fire off the amended template.  This one
was for OnResolve.

--
Regards

Aaron

On Mon, Nov 9, 2009 at 6:11 PM, Praveen Velu <praveen.velu at hotmail.com>wrote:

>  Hi,
>
> I am using RT 3.8 installed in Debian Lenny. I changed my default templates
> to html. but I am getting mails in plain text. When i receive mails, header
> shows *'Content-Type:* text/plain; charset="utf-8"'.After a long search I
> came to know that due to security RT enabled only text/plain. how can i
> enable html email in RT.
> Thanks for any help in advance
>
> -Praveen-
>
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-- 
Regards,

Aaron
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