[rt-users] How to enable HTML trmplates in RT

[Aaron Guise]

This may have some bearing on things,  unsure but worth a try.

In RT_SiteConfig.pm make sure to have, if you don't then add these in.

Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);

Another thing,  not the empty line under Content: If you don't have this
blank line the template will not work as HTML.

--
Regards

Aaron


On Tue, Nov 10, 2009 at 6:45 PM, Praveen Velu <praveen.velu at hotmail.com>wrote:

>  Dear Aaron,
>
> Thanks for your quick help. I added same template for testing. Still I am
> getting mails in text/plain format. Is there any settings I have to do for
> enable html in request tracker 3.8.
>
> If I reply to a mail from rt web interface by adding any hyper-links to
> body. I am not getting any hyper-links at receiving end.
>
> -Praveen-
>
>
> **All I did was setup the templates as shown in the example below;
>
> Subject: Resolved: {$Ticket->Subject}
> Content-Type: text/html
> Content:
>
> <table border="0" cellpadding="0" width="644">
>  <tr>
>  <td colspan=2 height="53"><p><font face="Verdana" size="2">You logged a
> job (SR#) with the Sitel IT Service Desk which we believe we have now
> resolved, please take the time to complete a short survey in relation
> to that job.<br />
>  </font><td height="53">
>  <tr>
>  <td><font face="Verdana" size="2"><b>Sitel users please click below</b><br
> />
>  <a target="_blank" href="
> http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket-<http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid=%7B$Ticket->
> >id}">
>  <img border="0" src="
> http://10.67.1.138:8004/images/buttons/begin_survey.gif"
> alt="Begin Survey" width="150" height="53"></a>
>  <br></font></td>
>  <td><font face="Verdana" size="2"><b>Genesis users please click
> below</b><br />
>  <a target="_blank" href="
> http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket-<http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid=%7B$Ticket->
> >id}">
>  <img border="0" src="
> http://10.67.1.138:8004/images/buttons/begin_survey.gif" alt="Begin
> Survey"width="150" height="53"></a>
>  <br>
>  </font>
>  </td></tr>
>  <tr>
>  <td colspan="2"><font face="Verdana" size="2">If the job has not been
>  resolved or you have any further questions or concerns, please reply to
> this
>  message or call us on extension 7804 (+64 7 838 7804)<br>
>   </font></td>
>  </tr>
>  <tr><font face="Verdana" size="6"><br>
>  <br>
>  <b>Note: Any replies to this email will reopen the job</b></font> </p>
>  <font face="Verdana" size="2"></td>
>  </font>
>  </tr>
>  <tr>
>  <td><p><font face="Verdana" size="2"><b><br>
>  S<font color="red">i</font>tel NZ Information Technology</b><br>
>  Level 3, ASB Building<br>
>  500 Victoria Street<br>
>  Hamilton, New Zealand<br>
>  +64 7 838 7804</font></p></td>
>  </tr>
>  </table>
>
> Then clearly adjusted the scrips to fire off the amended template.  This
> one was for OnResolve.
>
> --
> Regards
>
> Aaron
>
> On Mon, Nov 9, 2009 at 6:11 PM, Praveen Velu <praveen.velu at hotmail.com>wrote:
>
>  Hi,
>
> I am using RT 3.8 installed in Debian Lenny. I changed my default templates
> to html. but I am getting mails in plain text. When i receive mails, header
> shows *'Content-Type:* text/plain; charset="utf-8"'.After a long search I
> came to know that due to security RT enabled only text/plain. how can i
> enable html email in RT.
> Thanks for any help in advance
>
> -Praveen-
>
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> --
> Regards,
>
> Aaron
>
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-- 
Regards,

Aaron
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