[rt-users] DueDateInBusinessHours not working

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Hi Tony,
have you installed the the CPAN Module BUSINESS::HOURS ??

I think copy this to RT folder is not the correct way.

Normally: perl -MCPAN -e 'install Business::Hours' should fix your problem

Torsten 


Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-----Urspruengliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Tony John , Bangalore
Gesendet: Dienstag, 17. November 2009 09:31
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] DueDateInBusinessHours not working

Hi Folks,
Please find below the scrip and error log file which I got while executing the scrip:

Description: Business Hours   

Condition:  On Create

Action:  User Defined  

Template: Global template: Blank 

Stage:  TransactionCreate 

Custom condition:

Custom action preparation code:
return 1;

Custom action cleanup code:
my $duedate = RT::Date->new($RT::SystemUser); my $hoursuntildue = 4; use Business::Hours; my $hours = Business::Hours->new(); my $curtime = time; my $bus_hours_duetime = $hours->add_seconds ($curtime, ($hoursuntildue*60*60)); $duedate->Set(Format=>'unix', Value=>$bus_hours_duetime); $self->TicketObj->SetDue($duedate->ISO);
return 1;


Error Log File 
[Tue Nov 17 07:24:05 2009] [error]: Scrip 117 Commit failed: Can't locate Business/Hours.pm in @INC (@INC contains: /        usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.1        0.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl        5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi         /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 482) line 3.


So I pasted the BusinessHours.pm file from the CPAN org in the RT folder but its still givin the same error.What should I do access this package class ? Or is anything wrong in the placing of the file BusinessHours.pm  in RT folder? Any help?

Regards,
Tony John


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