[rt-users] How to get TicketObj from a Ticket ID

[Jason A. Smith]

On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
> Hi,
> i'm now searching since some hours how to get the TicketObj from a given Ticket ID.
> 
> Normally from within a scrip i go this way: $self->TicketObj and i can work with all the Information (like $self->TicketObj->Status etc)
> 
> Now i have only i Ticket ID stored in a variable and i'm searching a way to get back my TicketObj.
> 
> Any hints? I'm lost at the moment

Try something like:

my $Ticket = RT::Ticket->new($RT::SystemUser);
$Ticket->Load(TicketID#)

You can replace $RT::SystemUser with an RT::CurrentUser object for a
user in your system if you want to have actions restricted by or
transactions recorded for that user.

> Thanks
> 
> Torsten
> 
> Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
> 
> 
> 
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-- 
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|  Jason A. Smith                          Email:  smithj4 at bnl.gov |
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