[rt-users] Error :is no longer a value for custom field

[Ken Crocker]

Tony,

It looks like you're doing this on any create or modify transaction. So 
I'll assume you're happy with your condition.
This is the way I would write the action:

Custom Prep Code:

# Set base values

my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = "WhateverItIs";
my $cf_value = "CI Entry";

# Update Custom Field

$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$ticket->AddCustomFieldValue( Field=>$cf_obj, Value=>$cf_value, 
RecordTransaction=>0 );

return 1;

Custom Cleanup Code:
return 1;

I Like to use $RT::Sysytemuser so I won't have a problem with privileges 
on a Custom Field.
I also like to specify an actual "NAME". That way whenever I have to 
debug the code, I know what the field is. I might not remember what ID 
13 is.
I also like to do this in the prep code. You never know if you might 
create another scrip that depends on this value being set BEFORE the 
transaction has completed. This would be if you have several scrips that 
run in "Batch" sequence.

Anyway, I hope this helps.

Kenn
LBNL

On 11/17/2009 10:27 AM, Tony John , Bangalore wrote:
> Hi,
> 1.Custom field is set as Select a value
>
> 2. Below mentioned is the history of actions
> Tue Nov 17 12:35:38 2009 Rukmangb - Deal Id 111 added    
>  
>
> #  Tue Nov 17 12:35:38 2009 Rukmangb - Brand 111 added    
>  #  Tue Nov 17 12:35:39 2009 RT_System - CI Ticket State CI New changed to CI Entry    
>  #  Tue Nov 17 12:35:39 2009 Rukmangb - CI Ticket State CI Entry changed to CI New    
>  #  Tue Nov 17 12:35:39 2009 RT_System - CI Ticket State CI New changed to CI Entry    
>  #  Tue Nov 17 12:35:39 2009 Rukmangb - CI Ticket State CI Entry deleted  
>
> 3.
> Custom condition: 
> return 0 unless ($self->TicketObj->FirstCustomFieldValue('Deal Id') ne "" and  $self->TicketObj->FirstCustomFieldValue('Brand') ne "" and  
> $self->TicketObj->FirstCustomFieldValue('CI Ticket State') eq "CI New");
> return 1;
>
> Custom preparation code :
> Return 1;
>
> Custom Action clean up code :
> my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
>                                          Field => 13,
>                                          Value => "CI Entry",
>                                          RecordTransaction => 1);
> return 1;
>
>
> Regards,
> Tony John
>
> -----Original Message-----
> From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
> Sent: Tuesday, November 17, 2009 11:49 PM
> To: Tony John , Bangalore
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Error :is no longer a value for custom field
>
> Tony,
>
> A couple of questions first:
>
> 1) Does the Custom Field have Categories?
> 2) Does the Custom Field actually get updated with that value, 
> regardless of error message?
> 3) what does your scrip code look like?
>
> I can't offer suggestions to code I cannot see.
>
> Kenn
> LBNL
>
> On 11/17/2009 9:52 AM, Tony John , Bangalore wrote:
>   
>> Hi ,
>> Im trying to update a customfiled value using a scrip but evrytime I does it I gets this error "is no longer a value for custom field value ".Any help?
>>
>> Regards,
>> Tony John
>>
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