[rt-users] RT Upgrade failing from 3.6.6 to 3.8.6 UPDATE: mason_data directory

[Barron, Josh]

Thanks Tom,

Looks like the permissions are set correctly:
[root at help01 rt3]# ls -l /opt/rt3/var/mason_data/
total 24
drwxrwxrwx 2 apache apache 4096 Oct 30 15:51 cache
drwxrwxrwx 2 apache apache 4096 Oct 30 15:51 etc
drwxrwxrwx 2 apache apache 4096 Nov 17 13:33 obj

[root at help01 rt3]# getfacl /opt/rt3/var/mason_data/obj
getfacl: Removing leading '/' from absolute path names
# file: opt/rt3/var/mason_data/obj
# owner: apache
# group: apache
user::rwx
group::rwx
other::rwx



-----Original Message-----
From: Tom Lahti [mailto:toml at bitstatement.net] 
Sent: Tuesday, November 17, 2009 2:47 PM
To: Barron, Josh
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6 UPDATE:
mason_data directory

> [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
> create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission
> denied\nStack:\n

You need to look specifically at the permissions on 
/opt/rt3/var/mason_data/obj and verify that the user the web server runs

as can write to that directory.  The higher level directories are 
irrelevant.

Also, if you are using POSIX ACLs you might need to

getfacl /opt/rt3/var/mason_data/obj


-- 
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   Tom Lahti, SCMDBA, LPIC-1
   BIT LLC
   (425)251-0833 x 117
   http://www.bitstatement.net/
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