[rt-users] Permission Denied while using RT::Extension::CommandByMail

[Matt Adams]

Hi folks:

I've installed RT::Extension::CommandByMail and configured it according 
to 
http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByMail-0.08_01/INSTALL. 
  So far so good.

When I try and email a ticket with commands (e.g., Priority or 
TimeWorked) I get the following response:

To: matt.adams at cypressinteractive.com
Subject: Message not recorded: Re: [Product dev. #59]
  AutoReply: New feature foo
Date: Wed, 18 Nov 2009 17:40:02 -0600

Permission Denied

------------
Subject: Re: [Product dev. #59] AutoReply: New feature foo
Date: Wed, 18 Nov 2009 16:37:28 -0700
To: somewhere at edsuite.com
From: Matt Adams <matt.adams at cypressinteractive.com>

Priority: 50
TimeWorked: 60

Trying again but this time putting the commands at the beginning of the
email.

------------

I see the following errors in the web server log:

[warning]: Couldn't write correspond.  Fallback to standard mailgate. 
Error: Permission Denied 
(/home/rt/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:334)
[crit]: Permission Denied (/home/rt/bin/../lib/RT/Interface/Email.pm:244)
[error]: Could not record email: Message not recorded: Permission Denied 
(/home/rt/share/html/REST/1.0/NoAuth/mail-gateway:75)


Does anyone have any idea what is wrong here and what I can do to get 
CommandByMail to work?  I have not configured the optional configuration 
option CommandByMailGroup.  The RT option UnsafeEmailCommands has not 
been configured.


Thanks in advance,

Matt
-- 
Matt Adams
Development & Network Services, Cypress Interactive
http://cypressinteractive.com, http://edsuite.com